How can we help?

Check your connection and try again once. If the problem continues, contact us with the exact error, approximate time, app version and whether you were starting from the welcome screen or connecting an existing profile.

Do not delete an existing profile to troubleshoot sign-in if you want to keep its history. Never send us your Apple verification code.

Check that you are using the same My Astrologer sign-in and the Apple Account used for your App Store purchases. If history or purchases are missing, contact us before creating another profile or buying again.

Journal notes stored only on one device are not automatically included in account synchronization.

Readings are not instant live-chat replies. Check Ask for the submission or pending status and make sure the app is online. Avoid sending the same question repeatedly while a submission is pending.

If it appears stuck, contact us with the approximate submission time and the status you see. Do not buy another reading merely to retry a technical failure.

Open the profile controls under You and review your date, time and selected birthplace. Use a suggested location when available. If you do not know your birth time, leave it unknown instead of estimating without saying so.

Missing time or place can limit the rising sign, houses and some timing information. Tell support if a chart still appears incorrect after a confirmed update.

Plus includes Personal Week, with up to three relevant moments in the next seven days, and Relationship Outlook for up to five saved people. A quieter week may contain fewer qualifying moments.

Additional personal question readings are separate purchases. Plus does not provide unlimited Ask answers. See the full Plus explanation.

Open iPhone Settings, tap your name, then Subscriptions and select My Astrologer. You can also open Apple's subscription management page.

Cancel at least 24 hours before a renewal or free trial ends to avoid the next charge. Deleting the app or profile does not cancel billing. See Apple's cancellation guidance.

Check that the purchase completed in Apple's subscription settings. Then open the app's Plus purchase or account screen and choose Restore Purchases. Use the App Store account that bought the subscription and the correct connected My Astrologer account.

A service-unavailable message is not by itself proof that your subscription has expired. If restoring does not resolve the problem, contact us. Do not subscribe again simply to fix an access error.

Question credits are consumable purchases, so Apple's Restore Purchases does not restore them in the same way as a subscription. If your purchased credit balance is missing, contact us with the purchase date and order reference from Apple's receipt so we can investigate. Hide unrelated billing details.

Apple explains restoring in-app purchases.

For a purchase billed by Apple, visit reportaproblem.apple.com. Apple determines eligibility subject to applicable consumer rights. A refund request and subscription cancellation are separate actions.

Read Apple's refund instructions.